Return and Exchange Policy
For the holiday season, we are accepting returns purchased in November and December, until the end of January. For further information, check our our Holiday Shopping Guide.
We will accept returns on any pair of new, unworn shoes returned in the original box within 30 days of your original purchase date. All shipping costs are the responsibility of the purchaser. An $8 charge will apply for any item returned with a damaged or missing shoe box. Please return any promotional items with your order to avoid being charged their retail value.
Would you like to exchange your item for a different style, color or size? No problem!Pre-paid labels are not available for international orders, also exchange shipping will not be covered.
Option 1 - Traditional exchange.We will send you the replacement pair after we receive your original item:
Once we receive your shoes, we will process your exchange and notify you of the new shipment via email.
- Request a $9.99 pre-paid label by emailing us at firstname.lastname@example.org. You will receive the label from UPS by email within 24 hours. ($9.99 only covers up to 2 pairs).
- Please indicate your exchange request on the return form that will be emailed along with your shipping label.
- Follow the directions in the UPS email to print the return label and ship your item back to us.
Option 2 - Want to receive your exchange faster? Cross-ship a new order, here's how:
When we receive your original order, we'll issue full credit for the original purchase.
- Place a new order for the new item online; or contact us at 877-655-4477 and we will gladly take your order by phone.
- Request a $9.99 pre-paid return label by emailing us at email@example.com. You will receive the label from UPS by email within 24 hours. ($9.99 only covers up to 2 pairs).
Need a Refund?
You may request a $9.99 pre-paid UPS return label by emailing us at firstname.lastname@example.org. You are also welcome to ship your order back to us using your carrier of choice (UPS, FedEx, USPS). We recommend obtaining tracking and insurance as we are not responsible for inbound shipments lost in transit.
Email us at email@example.com and we will be happy to email you a return form within 24 hours. Please indicate that you would like a refund and include the form with the shoes along with the original packing materials. Mail to:
Clog Outlet: Returns
4023 Westhollow Parkway #110
Houston, TX 77082