Do I have to pay for shipping?
Yes, you are responsible for the original shipping costs. We have very aggressive discounts with UPS which we pass on to you during the checkout process. For a limited time, we are offering FREE one-way exchanges to ensure your satisfaction (1 way free exchange shipping per order.) If you decide to exchange your item for a different size, color or style, send it back to us and we will pay shipping to send out your exchange. Please Click here for an overview of our refund and exchange process.
I want to buy a Factory Second product. Can I know the exact imperfection it will have?
Unfortunately, due to the high volume of sales we are unable to provide all the details regarding the imperfections that may exist on each pair of shoes. Rest assured though that our Quality Inspection process will not allow shipping any item that does not meet certain quality guidelines. Most imperfections will normally occur on one shoe and rarely do we see more than one type of imperfection in the same pair. If you are not completely satisfied, you are welcome to return them within 30 days. To view the type of imperfections that may exist, please click here.
Can I purchase or use a gift certificate?
Yes, Gift certificates are available for sale at The Clog Outlet. Click here for more information.
Do you offer additional discounts or do you accept coupons?
The Clog Outlet does not offer any additional discounts, however we occasionally issue coupons for customers that have subscribed to our mailing list.
How do I pay for my order?
The Clog Outlet accepts Visa, MasterCard, American Express, Discover, Paypal and Google Checkout as methods of payment.
If one shoe is bigger than the other, is this considered to be a flaw?
Sanita Clogs are made by hand and slight size variations that may occur from shoe to shoe are a characteristic of the product. Insoles may be used to fill in a shoe that fits slightly larger than the other.
What is your return policy?
All returns require pre-approval by The Clog Outlet. Please use our online form to obtain a Return Authorization number. The Clog Outlet will accept requests for returns on any pair of new, unworn shoes returned in the original box within 30 days. Please Click here for an overview of our refund and exchange process.
What if the shoe is defective?
Normal and abnormal wear and tear are not considered a manufacturer's defect.Please contact us if you believe there to be a defect in workmanship, as continued wear can mask manufacturer's defects that were present when the shoes were new. The Clog Outlet will be happy to take shoes back for inspection of manufacturer's defects. Any determination is at the complete discretion of our Quality Assurance Department.
Can you ship orders outside the United States?
The Clog Outlet can only ship orders within the USA.
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